U.S. Navy Veteran — Hospital Corpsman
Kyle K.Shaft
Navy veteran. Fintech operations & business analytics.
About me
U.S. Navy veteran with five years of service — leadership grounded in empathy, active listening, and clear communication.
I bring a strategic, results-oriented approach to complex, dynamic environments — the kind of discipline you learn as a Hospital Corpsman and sharpen across fintech floors, compliance desks, and care teams. My strengths are collaboration and informed decision-making, backed by formal training in business analytics.
Experience
to Present
Robinhood
Customer Operations Agent
- Resolves complex customer issues with empathy and critical thinking in an in-person, high-performance environment.
- Independently investigates detailed inquiries, identifies trends signaling product or system issues, and escalates appropriately.
- Provides text, email, and phone support across financial products using Salesforce.
to
Adapt Health
Customer Service Specialist
- Owned the front-end service process in a fast-paced inbound and outbound call environment.
- Verified referral information, created orders, and scheduled equipment delivery.
- Educated patients on their financial responsibility.
to
The Home Depot
Customer Service / Sales Associate
- Assessed customer needs and recommended full-project solutions.
- Greeted, qualified, recommended, and closed across the department and adjacent areas.
to
Texas Comptroller of Public Accounts
Tax Compliance Officer II
- Managed tax-collection records and seized-asset administration; prepared official forms, notices, and reports.
- Guided taxpayers through licensing and filing requirements.
- Conducted compliance activities and resolved complaints in person and by phone.
to
Charles Schwab
Client Banking Services
- Delivered superior client service across deposit accounts, online account management, bill pay, money movement, and mobile/debit banking.
- Provided technical assistance and problem resolution, building client trust.
to
Children's Medical Center
Care Coordination Assistant
- Supported a multidisciplinary care team, coordinating home health services, medical equipment, and patient appointments.
- Handled administrative tasks to improve care management.
to
U.S. Navy
Hospital Corpsman Third Class
- Provided specialized medical support to Navy and Marine Corps units across combat, disaster relief, and humanitarian missions, ashore and afloat.
- Upheld high standards of care in dynamic, high-stakes environments.
Skills
Strengths
- Time management
- Communication
- Collaborative teamwork
- Customer service
- Leadership
Tools
- JIRA
- Zendesk
- Salesforce
- Slack
Education
Report card
- Degree
- B.S. in Business Analytics
- School
- American Military University
- Graduation
- June 2026
- GPA
- 3.6
- Honors
- Cum Laude
Service
Five years providing specialized medical support to Navy and Marine Corps units — across combat, disaster relief, and humanitarian missions, ashore and afloat.
Leadership grounded in empathy, active listening, and clear communication — earned where the standard of care could not slip.
Contact
Open to fintech and customer-operations roles. The fastest way to reach me is email — or use the form and it will open a pre-filled message in your mail app.